Privacy Policy

Last updated: January 1, 2025

Introduction

Visoro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using Visoro, you consent to the data practices described in this policy.

Information We Collect

Personal Information

  • Email address (for account creation and communication)
  • Username and profile information
  • Payment information (processed securely by third-party providers)
  • Contact information when you reach out to support

Usage Data

  • App usage statistics and feature interactions
  • Device information (model, operating system, app version)
  • Performance data and crash reports
  • Processing history and preferences

Image Data

  • Images you upload for AI processing
  • Processed/enhanced images we generate
  • Processing metadata and settings

How We Use Your Information

We use the collected information for:

  • Providing and improving our AI image processing services
  • Creating and managing your account
  • Processing payments and managing subscriptions
  • Communicating with you about updates, features, and support
  • Analyzing usage patterns to improve our services
  • Ensuring security and preventing fraud
  • Complying with legal obligations

Image Processing & AI Partners

Visoro uses third-party AI service providers (including fal.ai and Replicate) to process your images:

  • Images are encrypted during transfer to our AI partners
  • Processing typically occurs within their secure cloud infrastructure
  • Images are automatically deleted from partner servers after processing
  • We do not store or access your images on partner systems
  • Partner services may temporarily cache images for processing optimization

Important: We never use your images to train AI models or for any purpose other than providing our services to you.

Data Retention

  • Images: Original and processed images are deleted from our servers within 30 days unless saved to your account
  • Account Data: Retained until you delete your account or request deletion
  • Usage Analytics: Aggregated and anonymized data retained for up to 2 years
  • Support Communications: Retained for up to 3 years for quality assurance

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing

To exercise these rights, visit our data deletion page or contact us at [email protected].

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for image transfers
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication for all systems
  • Regular security updates and monitoring
  • Incident response procedures for potential breaches

Cookies and Tracking

Our website uses cookies for functionality and analytics. You can manage your cookie preferences through our cookie policy and preference center.

Children's Privacy

Visoro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, please contact us: